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Shop By Categories
Novelty Pipes
For people who enjoy coffee and smoking, we got over 30 designs to choose from... Shop Now
Dab Rigs
A large selection of glass and silicone-based dab rigs for smoking the best concentrates... Shop Now
Herb Grinders
Strong, ultra-reliable herb crushers and grinders for smooth dry herb sessions... Shop Now
Vaping
Nic-salt pods, disposable e-cigs, starter kits and a good selection of vape accessories... Shop Now
Torch Lighters
Butane-powered torch lighters from Maven, Zengaz, Special Blue, Big Buddy and many more... Shop Now
Cleaners
Keep your bongs, rigs and pipes in pristine condition with top quality cleaners... Shop Now
Shop in-person at our
location in Etobicoke
Yes, you need to a place a minimum 250$ order before taxes to sucessfully process it online. Incase a glitch occurs and order below 250$ gets placed, it will be cancelled and an email will be sent to you.
Our usual turnaround time from the order being received to the order being shipped is 2 to 3 business days. If the payment is delayed after an invoice is generated, it may further delay the shipping.
Depending on what status your order is in, it will depend on how the item can be added or removed. If the order status still says ON HOLD, substitutions in the form of addition, replacement or removal can be easily made by contacting your account rep directly. In case you see any other status on your account for that particular order, the steps will vary and increase processing time. Contact your rep for more details.
After logging-in your account, you can see a status next to your order indicating how far along it is in the process. If it says INVOICING, it means an invoice has been emailed to you with the final amount.
Yes. Your account will contain the tracking information of your order when it is marked for shipping. In the case of order pickup, it will say AWAITING SHIPMENT indicating the order is ready to be picked from our warehouse location.
There are instances when an order might be delayed due to weather conditions or some logistics-based issues. In those instances, we would recommended contacting your account rep directly so he/she/they can contact the shipping company on your behalf.
In the rare instance of you loosing your order, email us on customerservice@smokearsenal.com with your order number, tracking number and any other relevant information. Your account rep will facilitate either a reorder of the item or credit based on the order value.
In case items arrive damaged or broken, please email us on customerservice@smokearsenal.com with your order number and attach all pictures of broken items. For missing items, provide information on those in the email to the same address and we will try our best to get it resolved within 3-4 business days.
